Return Policy

Return Policy

Returns and Cancellations

What is your return policy?


We accept returns on any item WITHIN 5 DAYS of being delivered to you. We are unable to authorize a return on an item after 5 days have passed.

(What does this mean?): This means you have 5 whole days to try the item out in your home! As long as the item is not damaged and in like-new condition, you can return it anytime before the 5-day mark. Please see below for our original packaging policy.


We authorize ONE free return per item type, per household. Any subsequent returns of the same item type will have the cost of return shipping deducted from the refund.

(What does this mean?): This means, for example, that you may return your first sofa order completely free of charge! However, if you order and return one sofa, then order another sofa and request a return, then the cost of shipping will be deducted from the refund. This also means that you may order and return a DIFFERENT item type at no additional charge for a full refund. For example, if you place an order for a sofa and table and decide to return those, or purchase a bed after previously returning a sofa, then in those cases all items will be due a full refund.

If you would like to know the cost of return shipping for your order please contact our friendly customer care team.


Original packaging must be retained and used in the event of a return. If an item is returned without the original packaging, a repacking fee will be deducted from your refund:

-$9 per item for Small Parcel Delivery items.

-$19 per item for Truck Delivery items.

(What does this mean?): Your return will be due a full refund if it is packaged in the ORIGINAL packaging. When you’re receiving your delivery, some delivery crews may offer to remove the packaging as a courtesy. Even if a delivery crew offers to do this for you, please remember to retain all packaging when you receive your item, and hold onto it for the duration of the return period. Carriers are unable to PICK UP OR RETURN an unpackaged item. If you need to make a return, any shipping carrier that may pick up the item from your home can only do so if your item is packaged. If you dispose of the original packaging and then need to make a return, we would require the item to be packaged before authorizing a pickup. An example of an acceptable alternative is bubble wrap. Any items returned without original packaging are subject to a repacking fee.  This will include items that have been bubble-wrapped or otherwise repackaged without the original box.

ALL Truck Delivery returns (including orders with White glove Delivery purchased at checkout with packaging removal included) will need to be boxed up or protected with bubble or saran wrap in order for a pickup to occur. The fee for non-original packaging will be waived for customers who upgraded to White Glove Delivery at checkout.

In the event of a return, all upgraded delivery options (Enhanced Delivery, Premium Delivery, White Glove Delivery) are non-refundable.

All Truck Delivery returns will be picked up at the outside entrance of your home or building at the ground level. If you require a pickup for from inside your home, disassembly or repackaging of your items, a $99 service fee will be deducted from your refund. These additional services may not be available in every zip code.


Small Parcel Items

For small-parcel returns (any item that ships via UPS or FedEx), we will generate FREE return shipping labels for you to use. If you require FedEx to pick up from your home, we can arrange this service for you. Pickup requests have a $20 flat fee deducted from the refund due.

Truck Delivery Items

Large items (sofas, TV stands, dining tables, etc.) that ship via Truck Delivery will need a freight carrier pick up.  Once you let us know you would like to make the return, we begin the paperwork required for the return. This can take 3 to 5 business days, and is subject to change. Once the paperwork is processed, the carrier will reach out to you to schedule a pick up on the next available route. Truck delivery is unlike the small parcel carriers such as UPS or Fedex and don’t have regular routes to every neighborhood each day.  Once the carrier can confirm the route, they will reach out to you for scheduling an appointment. While freight carriers call at least a business day or two in advance, they tend not to call earlier than that. The timeframe for a return pick up varies depending on your zip code.


A refund to the original form of payment is processed once the item has been received by our fulfillment centers and inspected by our returns team.


You can cancel anytime before an item ships. If you need to cancel an order, please contact our custome

Refund Policy
Our refund policy is valid for 30 days. If 30 days have passed since the purchase date, we cannot provide you with a full refund or exchange.
In order to obtain the refund right, your product must be unused and the same as the product you received. It must also be in its original packaging.
Some goods cannot be returned. Perishable items such as food, flowers, newspapers and magazines will not be returned. We also do not accept private or sanitary products, hazardous materials, flammable liquids or gases.
Other non refundable items:
Gift Card
Download a software
Some health and personal hygiene products
To get a refund, we need a check or a confirmation of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds:
Books with obvious traces of use
CD, DVD, VHS tape, software, video game, tape, or vinyl record that has been opened.
For reasons unrelated to our error, no product is in its original state, damaged or missing parts.
Any goods returned more than 30 days after delivery.
After receiving and verifying your return, we will send you an email to inform you that we have received your return. We will also inform you whether to approve or reject your refund.
If your refund is approved, it will be processed and the credit will automatically be applied to your credit card or original payment method within a certain number of days. Late or no refund
If you have not received a refund, please check your bank account first.
Then contact your credit card service company. It may take some time to officially issue a refund.
Then contact your bank. It usually takes some time to process before a refund can be issued.
If you have completed all of this and have not received a refund, please contact us at {email}. Selling goods
Only products with normal price can be refunded. The goods sold are non refundable.
We only replace defective or damaged goods. If you need to replace the same product, please send an email to {email address} and send the product to {physical address}.
If you are marked as a gift when you purchase and ship directly, you will get a gift credit for the refund amount. After receiving the return, you will receive a gift certificate.
If the product is not marked as a gift when purchasing, or the donor sends the order to himself and then delivers it to you, we will refund to the donor, who will know your refund.
Delivery and return
To return, you must mail the goods to {physical address}.
You will be responsible for paying the return freight. Freight is not refundable. If you receive a refund, the refund will be deducted from the refund.
The delivery time of the exchanged goods may vary depending on your residence.
If you return more expensive goods, you can consider using tracking delivery services or purchasing delivery insurance. We cannot guarantee receipt of your return.
Would you like some help?
Please contact us through {email} to ask about returns and returns.